Rekkies Oracle Limited: Return and Refund Policy

Last updated: 6 Nov 2026

Thanks for shopping with Rekkies. Here's how returns and refunds work. For delivery, see our Shipping policy. We've kept it short, but if anything isn't clear, just email us at accounts@rekkies.co.nz.

Faulty or wrong items

If something is faulty, damaged, not as described, or not what you ordered, you're covered by the Consumer Guarantees Act, or the Australian Consumer Law if you're in Australia. There's no strict deadline, but the sooner you tell us, the easier it is to put right.

• If it's a minor fault we can fix, we'll repair it, replace it or refund you (our call), within 10 working days of confirming the fault. If we don't, you can choose a refund or replacement instead.
• If it's a major fault, or it can't be fixed, you choose between a refund and a replacement.
• If we sent the wrong thing, we'll send the right one or refund you, whichever you'd prefer, and we'll pay to get the wrong one back.

If you're entitled to a refund, you'll get your money back, not store credit.

How to make a claim

Email accounts@rekkies.co.nz with your order number, what's wrong, and a photo or two. We'll usually reply within 5 working days. If we need to see the item, we'll send you a prepaid return label, and if you've already paid to post a faulty item back, we'll reimburse you. For Australian orders we'll usually sort things out from photos, so you don't have to send anything back. No receipt? A bank statement or your order email is fine.

Changed your mind?

We don't have to take returns if you've changed your mind.

What isn't covered

Damage from misuse, accidents or normal wear and tear isn't covered, and neither are items that someone else has altered or repaired. Not sure where your problem fits? Ask us and we'll take a fair look.

Refunds

Refunds go back to the card or account you paid with, and refunds for faulty items include your original shipping. We process them within 3 working days, and your bank may then take another 5 to 10 working days to show the money.

Buying for a business?

If you're buying for business purposes, the Consumer Guarantees Act doesn't apply to that purchase, as the Act allows. The Fair Trading Act still does.

Your rights and getting help

Nothing in this policy takes away your rights under New Zealand or Australian consumer law. If we can't sort something out together, New Zealand customers can get free advice from Consumer Protection or Community Law, or apply to the Disputes Tribunal. Australian customers can contact the consumer affairs agency in their state or territory.

Any questions, email us at accounts@rekkies.co.nz.